Last Updated: 1st January, 2024
Welcome to Monmartt.com. These Terms of Service (“Terms”) govern your use of our website, services, and the purchase of products from us. By accessing or using Monmartt.com, our physical store, or our social media channels (Instagram, Facebook, TikTok, and others), you agree to these Terms. If you do not agree with these Terms, please do not use our services.
1. General Information
Monmartt.com is an e-commerce platform that sells baby and parenting products. We also operate a physical store and utilize various social media platforms for sales. Our services, including product sales, customer service, and promotions, are subject to these Terms.
Company Information:
- Business Name: Monmartt Baby Store
- Website: www.monmartt.com
- Physical Store Address: No 77 St Finbars College Road, Akoka, Yaba
- Contact Information:
- Email: [[email protected]]
- Phone: [0816 036 5353]
2. Use of the Website and Social Media Platforms
By accessing our website and social media pages, you represent that you are at least 18 years old or have parental consent to use our services. You agree to use our website and platforms only for lawful purposes and in accordance with these Terms.
Prohibited Uses:
- Engaging in any unlawful or fraudulent activity.
- Interfering with the proper functioning of our website or social media platforms.
- Breaching or attempting to breach security measures of our website.
- Using bots, spiders, or other automated systems to access our services.
3. Products and Availability
We offer a wide range of baby products, including clothes, toys, strollers, and other parenting essentials. Products available on our website and social media platforms are subject to change without notice, and we reserve the right to discontinue any product at any time.
Product Information:
We make every effort to provide accurate descriptions and images of the products listed on our website and social media platforms. However, we do not guarantee that the product descriptions or other content are error-free or entirely accurate.
Availability and Stock:
Product availability is subject to stock levels. We do our best to keep our website updated, but in rare cases, an item may become unavailable after an order has been placed. In such cases, we will notify you and offer alternatives or a refund.
4. Orders and Payments
Placing an Order:
To purchase products from our website or social media platforms, you must create an account or provide sufficient information for order processing. All orders are subject to acceptance and availability. Once you place an order, you will receive an email or message confirmation, but this does not signify acceptance of your order. We reserve the right to refuse or cancel any order at our discretion.
Payment Methods:
We accept payments through credit/debit cards, bank transfers, PayPal, and other secure payment gateways. For social media purchases, payment terms and processes may vary depending on the platform, and specific instructions will be provided when you place an order.
Currency:
All transactions will be processed in [NGN-Naira], unless otherwise specified.
Pricing:
Prices for products are subject to change without notice. All prices listed include [VAT] where applicable but do not include shipping fees, which will be calculated during checkout.
5. Shipping and Delivery
Shipping Policy:
We offer local and international shipping. Shipping costs and delivery times vary depending on the destination and the selected shipping method. We strive to dispatch all orders within [3 business days] after payment has been confirmed.
Delivery Times:
Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by third-party delivery services.
Risk of Loss:
All products purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
6. Returns and Refunds
Return Policy:
We accept returns of unused and unopened products within 3 working days of the delivery date. To initiate a return, please contact our customer service at [ [email protected]]. You are responsible for return shipping costs unless the product was damaged or defective upon receipt. Please review our Return and Refund policy for comprehensive details
Non-Returnable Items:
Certain items, such as personal care products, diapers, or opened baby food, are non-returnable due to health and safety concerns. Please check the product page for specific return eligibility. Please review our Return and Refund policy for comprehensive details
Refunds:
Refunds will be processed to the original payment method within 14 days of receiving the returned item. Shipping costs are non-refundable unless the return is due to a product defect or error on our part.
7. Social Media Purchases
We sell products directly through social media platforms like Instagram, Facebook, and TikTok. If you purchase from us through these platforms, the terms of the sale, payment, and delivery will be the same as those for purchases made on our website.
Social Media Platforms:
- Instagram: [https://instagram.com/monmartt_kids]
- Facebook: [https://facebook.com/monmartt]
- TikTok: [https://www.tiktok.com/@monmartt_kids?lang=en]
You are responsible for adhering to the specific terms and conditions of the social media platforms when interacting with our pages or purchasing products.
8. Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website and services, you consent to the collection and use of your information as outlined in the Privacy Policy.
9. Limitation of Liability
Monmartt.com is not liable for any damages that may occur from the use of our website or social media platforms. This includes direct, indirect, incidental, or consequential damages, including loss of profits or data. We do not guarantee that our website or platforms will always be secure or free from bugs or viruses.
10. Intellectual Property
All content on Monmartt.com, including images, logos, product descriptions, and trademarks, is the property of Monmartt Baby Store and is protected by copyright laws. You may not use any of this content without prior written consent.
11. Changes to the Terms
We reserve the right to update these Terms at any time. Any changes will be posted on this page with the updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the new Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of [Federal Republic of Nigeria], without regard to its conflict of law principles.
13. Contact Us
If you have any questions about these Terms, please contact us:
- Email: [[email protected]]
- Phone: [0816 036 5353]
- Address: [77 St Finbarr’s College Rd, Yaba, Lagos 101212, Lagos]
Cookies
We employ the use of cookies. By using Monmartt Baby Store’s website, you consent to the use of cookies in accordance with Monmartt Baby Store’s privacy policy. Cookies are used to retrieve user details and improve user experience.
